Refund policy.

Customers have the right to return or exchange any product purchased from our store. Our exchange and refund policy applies to all items, as outlined in the terms and conditions on this page.

  • All products in our store are covered by our exchange and refund policy, subject to the conditions specified here.

  • Returns or exchanges are accepted if the product is in its original condition and packaging as received.

  • Products can be returned within three (3) days and replaced within seven (7) days from the date of purchase.

  • To request a return or exchange, please contact us through the Contact Us page or via our phone numbers.

  • For defective or damaged products, kindly send a photo along with the city, address, and order number, and we will arrange for a replacement.

  • A full refund will be issued if the product received is entirely different from what was displayed on our website.

  • We are not liable for any customer expectations of product use that were not explicitly stated on the product’s page.

  • If a customer chooses to return a product without any defects or issues, a 30% restocking fee will be deducted from the refund.

About Us
At Lanix Kenya, we specialize in providing a wide range of high-quality, affordable products designed to meet your everyday needs and enhance your lifestyle.
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